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Refund operates on a strict no-win, no-fee basis. You pay nothing upfront, and if your case doesn’t result in a saving, you owe nothing at all. The only time a fee applies is when Refund saves you money — and then it’s 25% of the amount saved, charged automatically through Stripe once your case is resolved.

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How the fee works

  • $0 upfront — there is no charge to start a case or to have Refund work on it.
  • No saving, no fee — if your fine isn’t waived or reduced, and no money is recovered, you are not charged anything.
  • 25% of the amount saved — when a fine is waived, reduced, or money is recovered, Refund charges 25% of that saving to the payment method you have saved in your account, via Stripe.
  • Automatic invoice — an invoice is issued automatically as soon as the success fee is charged. No chasing required.
Stripe is Refund’s payment processor. Your card details are handled entirely by Stripe — Refund never stores your full card number. See the Privacy Policy for more on how your payment information is managed.

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Frequently asked questions

If Stripe is unable to process the payment — for example because your card has expired or has insufficient funds — Refund may contact you to arrange an alternative. To avoid any delay in closing your case, keep your payment method up to date in your account settings.
A win is any outcome where you save money: a fine that is fully waived, a fine that is reduced to a lower amount, or a sum that is recovered on your behalf. The success fee is 25% of whatever you save compared to the original amount owed. If the outcome results in no saving at all, there is no fee.
Yes — an invoice is issued automatically each time a success fee is charged and will be sent to the email address on your account. If you need a copy of a past invoice, email support@refund.co.nz and the team will send it through.
Keep your payment method up to date so there’s no hold-up when a case resolves in your favour. You can update your saved card at any time from your account settings.