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Refund uses passwordless sign-in, so there’s no password to create or remember. You can sign in with your existing Google account for the fastest experience, or request a magic link sent straight to your email — either way you’re in with just a couple of clicks.

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Sign in with Google

1

Go to the sign-in page

Open https://refund.co.nz/login in your browser.
2

Click Continue with Google

Select the Continue with Google button to start the OAuth flow.
3

Authorise access in the Google popup

A Google window will appear. Choose the account you want to use and grant access when prompted.
4

You're signed in

Google redirects you straight to your cases at https://refund.co.nz/cases. Any cases you’ve already started will be waiting there.
1

Go to the sign-in page

Open https://refund.co.nz/login in your browser.
2

Enter your email and request a link

Type your email address into the field and click Email me a magic link.
3

Check your inbox and click the link

Open the email from Refund and click the sign-in link inside. You can do this on any device — it doesn’t have to be the same one you requested it from.
4

You're signed in

Clicking the link signs you in and takes you to your cases page automatically.
Magic links expire after a short time. If the link in your email no longer works, head back to https://refund.co.nz/login and request a fresh one — it only takes a few seconds.
The email address you sign in with becomes your account identity. Keep your account name accurate — Refund uses it to sign the letters and submissions sent on your behalf. You can update your name from your account profile at any time.