# Refund Help Centre

> Get help fighting NZ parking and transport fines, overcharges, and road-damage claims with Refund.

## Docs

- [Your Refund Account: Sign In, Track Cases & Payments](https://help.refund.co.nz/account/index.md): Everything you need to manage your Refund account — sign in without a password, track your cases, and understand how success-fee payments work.
- [View and Manage Your Cases on Refund: Status & Evidence](https://help.refund.co.nz/account/managing-cases.md): All your Refund cases are saved automatically at /cases. View status, add evidence, see correspondence, and withdraw your authority at any time.
- [How Payments Work on Refund: 25% Success Fee via Stripe](https://help.refund.co.nz/account/payments.md): Refund charges a 25% success fee only when your case wins — nothing upfront, no fee if you don't save money. Payments are processed securely via Stripe.
- [Sign In to Your Refund Account (Google or Magic Link)](https://help.refund.co.nz/account/sign-in.md): Refund uses passwordless sign-in — access your account instantly with Google OAuth or a one-click magic link sent to your email address.
- [Dispute Your Bus or Transit Lane Camera Fine in NZ](https://help.refund.co.nz/cases/bus-lane.md): Camera-issued bus lane, T2/T3, or special-vehicle lane fine? Refund checks your grounds and lodges the dispute — no win, no fee.
- [Claim a Fare Refund for a Cancelled or Delayed Service](https://help.refund.co.nz/cases/delayed-cancelled.md): Bus, train, or ferry cancelled or badly delayed? Under the Consumer Guarantees Act, you may be entitled to a refund — Refund lodges the claim for you.
- [Respond to a Fare Evasion Infringement Notice in NZ](https://help.refund.co.nz/cases/fare-evasion.md): Got a fare evasion notice but you'd paid or tagged on? Refund reviews your grounds and responds to the authority — no win, no fee.
- [NZ Parking, Transport Fines and Claims Refund Handles](https://help.refund.co.nz/cases/index.md): Parking tickets, bus-lane fines, transport-card overcharges, road damage, and more — Refund handles every NZ fine and claim on a no-win, no-fee basis.
- [Appeal an Unfair Council Parking Infringement in NZ](https://help.refund.co.nz/cases/parking.md): Refund reads your parking ticket, finds the strongest grounds to dispute it, and lodges the review with the council — no win, no fee.
- [Claim Compensation for Pothole and Road Damage in NZ](https://help.refund.co.nz/cases/road-damage.md): Tyre wrecked by a pothole or injured by a faulty footpath? Refund lodges your claim against the road-controlling authority — no win, no fee.
- [Challenge Tow and Impound Fees After a Council Tow](https://help.refund.co.nz/cases/tow-impound.md): Disputing council tow fees or claiming for damage done during the tow? Refund challenges the charges and lodges the claim — no win, no fee.
- [Transport Card Overcharge? Claim Your Refund in NZ](https://help.refund.co.nz/cases/transport-card.md): Overcharged on AT HOP, Snapper, Bee Card, or Metrocard? Refund claims your overcharge back from the card operator — no win, no fee.
- [General Questions — How the Refund NZ Service Works](https://help.refund.co.nz/faq/general.md): Common questions about Refund: what it costs, what it covers, whether it works outside Auckland, and how your data is kept private.
- [Refund General FAQ — Costs, Coverage and Privacy](https://help.refund.co.nz/faq/index.md): Answers to common questions about how Refund works, what it costs, which NZ fines and claims it covers, and what to expect from your case.
- [Case Outcomes — What to Expect With Refund NZ Help](https://help.refund.co.nz/faq/outcomes.md): What happens after Refund submits your case: success rates, council decisions, escalation options, timelines, and what to do if the answer is no.
- [Fees and Pricing: No Win, No Fee — Fully Explained](https://help.refund.co.nz/get-started/fees-and-pricing.md): Starting a case with Refund is completely free. A 25% success fee applies only if Refund saves you money — you owe nothing if it doesn't win.
- [How Refund Works: From Fine Upload to Full Resolution](https://help.refund.co.nz/get-started/how-it-works.md): Refund reads your notice, finds the legal grounds, drafts the challenge, and chases the council — all in about two minutes to get started.
- [Get Started with Refund — Fight Any NZ Fine for Free](https://help.refund.co.nz/get-started/index.md): Learn how Refund fights NZ parking and transport fines on your behalf — completely free to start, no lawyers, and no jargon involved.
- [Refund Policies — Terms of Service and Privacy NZ](https://help.refund.co.nz/legal/index.md): Refund's legal policies: our Terms of Service explain how the service works and your rights, and our Privacy Policy explains how we handle your data.
- [Privacy Policy — How Refund NZ Handles Your Data](https://help.refund.co.nz/legal/privacy.md): How Refund collects, uses, and protects your personal information under the NZ Privacy Act 2020 — including who we share data with and your rights.
- [Terms of Service — Refund NZ No-Win No-Fee Rules](https://help.refund.co.nz/legal/terms.md): Refund's Terms of Service: how the service works, your authorisation, fees, acceptable use, liability, and governing law for New Zealand users.