Refund General FAQ — Costs, Coverage and Privacy
Answers to common questions about how Refund works, what it costs, which NZ fines and claims it covers, and what to expect from your case.
Find answers to the questions people ask most often about Refund — from pricing and coverage through to case outcomes. If you can’t find what you need here, email us at support@refund.co.nz.
General Questions — How the Refund NZ Service Works
Common questions about Refund: what it costs, what it covers, whether it works outside Auckland, and how your data is kept private.
Case Outcomes — What to Expect With Refund NZ Help
What happens after Refund submits your case: success rates, council decisions, escalation options, timelines, and what to do if the answer is no.