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Refund is a New Zealand service that fights parking tickets, transit-lane fines, tow fees, transport-card overcharges, and road-damage claims for you — on a no-win, no-fee basis. You upload your notice (or describe it), and Refund’s agent reads the details, identifies the legal grounds, drafts the challenge, sends it with your approval, and follows up until the matter is resolved. If Refund saves you money, a 25% success fee applies. If it doesn’t win, you owe nothing. This section walks you through everything you need to know before you start: how the end-to-end process works, and exactly what you’ll pay (and when). When you’re ready, head to refund.co.nz/start to lodge your case — it takes about two minutes.

How Refund Works: From Fine Upload to Full Resolution

Refund reads your notice, finds the legal grounds, drafts the challenge, and chases the council — all in about two minutes to get started.

Fees and Pricing: No Win, No Fee — Fully Explained

Starting a case with Refund is completely free. A 25% success fee applies only if Refund saves you money — you owe nothing if it doesn't win.

Case Types

Appeal an Unfair Council Parking Infringement in NZ

Refund reads your parking ticket, finds the strongest grounds to dispute it, and lodges the review with the council — no win, no fee.

Dispute Your Bus or Transit Lane Camera Fine in NZ

Camera-issued bus lane, T2/T3, or special-vehicle lane fine? Refund checks your grounds and lodges the dispute — no win, no fee.

Challenge Tow and Impound Fees After a Council Tow

Disputing council tow fees or claiming for damage done during the tow? Refund challenges the charges and lodges the claim — no win, no fee.

Transport Card Overcharge? Claim Your Refund in NZ

Overcharged on AT HOP, Snapper, Bee Card, or Metrocard? Refund claims your overcharge back from the card operator — no win, no fee.

Claim a Fare Refund for a Cancelled or Delayed Service

Bus, train, or ferry cancelled or badly delayed? Under the Consumer Guarantees Act, you may be entitled to a refund — Refund lodges the claim for you.

Respond to a Fare Evasion Infringement Notice in NZ

Got a fare evasion notice but you'd paid or tagged on? Refund reviews your grounds and responds to the authority — no win, no fee.

Claim Compensation for Pothole and Road Damage in NZ

Tyre wrecked by a pothole or injured by a faulty footpath? Refund lodges your claim against the road-controlling authority — no win, no fee.