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Refund handles the full range of NZ parking and transport disputes so you never have to navigate councils or operators alone. Whether you’ve received a council parking infringement, a camera-issued transit lane fine, an unexpected tow bill, a transport card overcharge, a cancelled-service refund, a fare evasion notice, or damage caused by a pothole or defective footpath — Refund reads your situation, identifies the strongest legal grounds, drafts and sends the review or claim with your approval, and chases the council until it’s resolved. You pay nothing unless money is saved; the success fee is 25% of what Refund recovers for you. Choose a case type below to see how Refund handles it and what you’ll need to get started.

Appeal an Unfair Council Parking Infringement in NZ

Refund reads your parking ticket, finds the strongest grounds to dispute it, and lodges the review with the council — no win, no fee.

Dispute Your Bus or Transit Lane Camera Fine in NZ

Camera-issued bus lane, T2/T3, or special-vehicle lane fine? Refund checks your grounds and lodges the dispute — no win, no fee.

Challenge Tow and Impound Fees After a Council Tow

Disputing council tow fees or claiming for damage done during the tow? Refund challenges the charges and lodges the claim — no win, no fee.

Transport Card Overcharge? Claim Your Refund in NZ

Overcharged on AT HOP, Snapper, Bee Card, or Metrocard? Refund claims your overcharge back from the card operator — no win, no fee.

Claim a Fare Refund for a Cancelled or Delayed Service

Bus, train, or ferry cancelled or badly delayed? Under the Consumer Guarantees Act, you may be entitled to a refund — Refund lodges the claim for you.

Respond to a Fare Evasion Infringement Notice in NZ

Got a fare evasion notice but you'd paid or tagged on? Refund reviews your grounds and responds to the authority — no win, no fee.

Claim Compensation for Pothole and Road Damage in NZ

Tyre wrecked by a pothole or injured by a faulty footpath? Refund lodges your claim against the road-controlling authority — no win, no fee.