> ## Documentation Index
> Fetch the complete documentation index at: https://help.refund.co.nz/llms.txt
> Use this file to discover all available pages before exploring further.

# Refund Help Centre

> Get answers about fighting NZ parking and transport fines, overcharges, and road-damage claims. Guides, pricing, account help, and policies in one place.

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  <div className="flex flex-col items-center gap-12">
    <div className="flex w-full max-w-lg flex-col gap-1">
      <h1 className="text-center text-4xl font-semibold tracking-tight text-gray-900 dark:text-gray-50">
        How can we help?
      </h1>

      <p className="text-center text-balance text-base text-gray-600 dark:text-gray-400 mt-2">
        Search the Help Centre for guides on fighting fines, claiming refunds, managing your account, and understanding our policies.
      </p>
    </div>

    <div className="flex w-full max-w-lg flex-col gap-4">
      <div className="flex w-full flex-col gap-2.5 sm:flex-row sm:items-stretch">
        <div className="kb-search-entry min-w-0 w-full flex-1">
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            <div className="flex min-w-0 flex-1 items-center gap-2">
              <Icon icon="search" size={14} className="shrink-0 text-gray-700 dark:text-gray-400" />

              <div className="min-w-0 truncate font-normal text-gray-500 hover:text-gray-500 dark:text-white/50 dark:hover:text-white/50">
                Search for articles
              </div>
            </div>

            <span className="flex-none text-xs font-semibold text-gray-500 hover:text-gray-500 dark:text-white/50 dark:hover:text-white/50">
              ⌘K
            </span>
          </button>
        </div>

        <button type="button" id="custom-homepage-assistant-entry" data-assistant-trigger aria-label="Ask AI" className="group/ai flex pointer-events-auto h-11 w-full shrink-0 cursor-pointer flex-row items-center justify-center gap-1.5 rounded-full bg-gray-50 px-4 text-sm font-normal leading-6 text-gray-500 shadow-none ring-1 ring-gray-100 hover:text-gray-600 hover:ring-gray-200 dark:bg-white/[0.04] dark:text-white/50 dark:ring-1 dark:ring-white/[0.08] dark:hover:text-white/70 dark:hover:ring-white/15 sm:w-auto">
          <Icon icon="sparkles" size={16} className="shrink-0 text-gray-700 group-hover/ai:text-gray-800 dark:text-gray-400 dark:group-hover/ai:text-gray-200" />

          <span className="whitespace-nowrap text-gray-500 dark:text-white/50">Ask AI</span>
        </button>
      </div>

      <div className="flex flex-wrap items-center justify-center gap-3 text-sm text-gray-500 dark:text-gray-400">
        <span>Popular searches</span>

        <div className="flex flex-wrap justify-center gap-1">
          {['parking', 'fees', 'sign in'].map((term) => (
                              <button
                                key={term}
                                type="button"
                                data-popular-search
                                data-term={term}
                                className="rounded-md bg-gray-100 px-1.5 py-1 font-mono text-xs font-bold uppercase tracking-tight text-gray-600 transition hover:bg-gray-200 dark:bg-white/10 dark:text-gray-300 dark:hover:bg-white/15"
                              >
                                {term.toUpperCase()}
                              </button>
                            ))}
        </div>
      </div>
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  </div>

  <div className="flex flex-col gap-4">
    <h3 className="text-base font-medium text-gray-900 dark:text-gray-50">Featured guides</h3>

    <Columns cols={3}>
      <Card horizontal icon="rocket" iconType="light" title="Get Started" href="/get-started">
        How Refund works, what we handle, and our no-win-no-fee pricing
      </Card>

      <Card horizontal icon="folder-open" iconType="light" title="Case Types" href="/cases">
        Parking, bus lane, tow, transport card, delays, fare evasion, road damage
      </Card>

      <Card horizontal icon="user-circle" iconType="light" title="Your Account" href="/account">
        Sign in, manage cases, and track payments
      </Card>
    </Columns>
  </div>

  ***

  <div className="flex flex-col gap-4">
    <h3 className="text-base font-medium text-gray-900 dark:text-gray-50">All guides</h3>

    <Columns cols={3}>
      <Card title="How It Works" icon="zap" iconType="light" href="/get-started/how-it-works" cta="Read article">
        From photo upload to resolved case in minutes
      </Card>

      <Card title="Fees & Pricing" icon="credit-card" iconType="light" href="/get-started/fees-and-pricing" cta="Read article">
        No win, no fee — 25% only if we save you money
      </Card>

      <Card title="Parking Tickets" icon="square-parking" iconType="light" href="/cases/parking" cta="Read article">
        Appeal unfair council parking infringements
      </Card>

      <Card title="Bus & Transit Lane Fines" icon="bus" iconType="light" href="/cases/bus-lane" cta="Read article">
        Dispute camera-issued lane fines
      </Card>

      <Card title="FAQ" icon="circle-help" iconType="light" href="/faq" cta="2 articles">
        Common questions and what to expect from your case
      </Card>

      <Card title="Policies" icon="scale" iconType="light" href="/legal" cta="2 articles">
        Terms of service and privacy policy
      </Card>
    </Columns>
  </div>

  ***

  <div className="flex flex-col gap-2">
    <h3 className="text-base font-medium text-gray-900 dark:text-gray-50">Suggested articles</h3>

    <p className="text-base text-gray-600 dark:text-gray-400">
      Popular starting points from the Help Centre
    </p>
  </div>

  <Columns cols={2} className="suggested-articles">
    <Card title="How Refund works — from photo to outcome" icon="timer" iconType="light" href="/get-started/how-it-works" cta="Read article">
      Upload your notice, we find your grounds, and the agent chases the council until it's resolved.
    </Card>

    <Card title="Appeal a parking ticket" icon="square-parking" iconType="light" href="/cases/parking" cta="Read article">
      Dodgy signage, a broken meter, or a ticket you shouldn't have got — we'll fight it.
    </Card>

    <Card title="No win, no fee pricing" icon="badge-percent" iconType="light" href="/get-started/fees-and-pricing" cta="Read article">
      It costs nothing to start. We take 25% only if we save you money.
    </Card>

    <Card title="Sign in to your account" icon="log-in" iconType="light" href="/account/sign-in" cta="Read article">
      Use Google or a magic email link — no password required.
    </Card>
  </Columns>
</div>