> ## Documentation Index
> Fetch the complete documentation index at: https://help.refund.co.nz/llms.txt
> Use this file to discover all available pages before exploring further.

# Refund General FAQ — Costs, Coverage and Privacy

> Answers to common questions about how Refund works, what it costs, which NZ fines and claims it covers, and what to expect from your case.

Find answers to the questions people ask most often about Refund — from pricing and coverage through to case outcomes. If you can't find what you need here, email us at [support@refund.co.nz](mailto:support@refund.co.nz).